wholesaletronix web store FAQ section

Returns and Refunds •All our products come with a 12 month warranty. •Fewer than 1% of all shipped products are subject to any warranty or quality issue. •In the unlikely event there is a quality defect that causes the device to be unacceptable for sale or unusable during the 12 months after dispatch from our warehouse, we will accept a return. When we receive the goods back in China we will either repair the item, or offer full credit towards ordering a replacement. •If you experience any problem with a product bought from Wholesale Electronics, contact us first and we will do our best to advise you. Any returns must be discussed with Customer Support in advance, and authorized so they are sent with the correct paperwork. •In the event of any returned goods where you are requesting a repair / credit under warranty, your shipping costs returning the products to the warehouse in China are payable by you, and cannot be reimbursed. •Physical damage to a product caused by the user; opening products up, e.g. to repair or modify components; or flashing the firmware or using non-approved software - invalidates the warranty.

•The time from when you pay, to the time when you (or your customer) receives the goods, is typically 4-8 days. •Order processing, warehouse picking and packing, and dispatch: same day or 1 business day for orders up to 50pcs. Current delivery times for different express companies: •DHL, UPS, FedEx, and TNT: 2-5 days to deliver. •EMS: 4-6 days to deliver. •Air Mail: 3-10 days to deliver. If you need help tracking your delivery, or have concerns about a delivery time, we'll be on hand to answer your questions.